I usually set a reminder on my calendar so that I can check in as close to 24 hours as possible. The easiest way to check in is on the Southwest app. Southwest opens check-in right at 24 hours before flight departure, so to get the best boarding position, you want to check in as soon as the window opens. For the most part, boarding position is assigned by check in time. Southwest assigns each person a boarding position instead of a seat. I will remember the lack of concern from Southwest me and my company employees fly in the future.With Southwest airlines, the boarding process really does begin with check in. I would have hoped that they might ask me to text my phone to more quickly identify the fact that they may or may not have it in their procession now at the Alabama location where all the lost items from all the Southwest flights go (now many thousands of items per day instead of 40-50). With the concern that she displayed, I must conclude that the case is probably lost and that the decision to purchase another phone (regardless of cost) should be undertaken. This statement struck me as particularly irritating since the two individuals at the office were sitting without no apparent task at the time. For this reason, a more definitive answer than the nonchalant response from Southwest baggage supervisor at Midway Airport stating that they would be drowned in lost items that they receive daily then added 40-50 things including I-Pads, phones, and other items. Misplacing a phone these days does not only cause a significant financial impact but the information contained may be critical. After filing a lost report soon after deplaning, I received no helpful assistance from the airline other than an email three days later stating that they were looking into it and should consider the case close if no further notice had been received withing 30 days. I was particularly dismayed after having left my briefcase and phone on a flight on May 16th, 2023. I have seen its attributes in many way degrade and some of the competitors improve their standards. I and several members of my company have been flying Southwest for the past several years because the service and convenience had been exemplary particularly when taking into account the reasonable pricing. ✅ Trip Verified | I am quite disappointed with Southwest. Also, when the person behind the desk told me "to just walk to the gate", it was clear that they were not taking my disability seriously and really had no intention of helping me. If they don't want to provide this service it should not be offered when I book the flight. When I called southwest to complain they said they could file a report internally but they were not under an obligation to provide a pusher for a wheelchair (in this case there was no wheelchair OR pusher) and I know that's not true. I am disgusted with Southwest and I never thought I would say this, but there is no excuse for what was just totally ignoring my disability needs. This would be a disaster for me given my inability to navigate myself anywhere except short distances, not to mention what to do with my dogs at home whose sitter had to leave for another job. It was very clear that, had I not approached this person and practically begged her to take me, I would have missed my plane, my connecting flight and heaven knows when I could have gotten home. She told me not to get into the wheelchair until the elevator door closed and then she took me to the gate. Then she said that If I could walk to the nearby elevator she could take me. airline and couldn't take southwest passengers". I asked her if she could take me to my gate as the plane was about to board and she said she "worked for. At that point I saw a person with a wheelchair and no one in it. When I asked at the desk again, the woman said, "why don't you just walk?" I was beginning to think that they thought I could walk to the gate and through security and were not going to provide the wheelchair I needed. When my plane was scheduled to board in 10 minutes I began to panic. Well, I sat there for over half an hour, periodically asking a variety of Southwest personnel about the wheelchair. This seemed normal as I have always traveled on Southwest and this was the routine. She told me to sit down and one would arrive. This time when I arrived at the airport in Philadelphia to return home (this was a round trip booking) I checked in at the counter and reminded them that I had signed up for a wheelchair. I asked for a wheelchair when I booked the flight, as I always do. Not Verified | I am handicapped in that I have significant arthritis in just about every joint and am 85 years old.
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